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Spins House Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Spins House Casino. Please read them carefully before creating an account, depositing funds or participating in any casino game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for specific games, promotions or services.

Spins House Casino holds a licence issued by the Anjouan Gaming Authority under licence number ALSI-202508029-FI1, and supports responsible gambling through tools including self-exclusion, deposit limits, and session limits.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Spins House Casino website, account services, casino games, payment functions and any related content or features. They should be read together with our Privacy Policy, Responsible Gambling information, promotional terms and any game-specific rules shown on the website. If there is a conflict between these terms and a specific promotion or game rule, the more specific rule will generally apply to that promotion or game.

By registering an account, accessing the website or using any service, you agree to be bound by these terms. If you do not agree, you must not use the website. We may update these terms from time to time to reflect changes to our services, legal requirements, security procedures or business practices. The current version published on the website applies whenever you use the service. You should check this page regularly.

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for understanding and complying with the laws that apply to you. Access may be restricted where online gambling or particular services are not permitted. We may use location checks or other measures to manage access and compliance.

2. Account eligibility and verification

You must meet the minimum legal age applicable to you before opening or using an account. You must provide accurate, complete and current information during registration and whenever we reasonably request an update. An account must be registered in your own name and may only be used by you. You must not open an account for another person, allow another person to use your account or transfer your account to anyone else.

  • Keep your username, password and other account credentials confidential.
  • Notify us through the available support channels if you believe your account details have been lost, misused or accessed without permission.
  • Do not create duplicate accounts unless this has been expressly authorised.
  • Do not use false information, misleading documents or another person’s payment method.
  • Do not use the website for fraud, money laundering, unlawful activity or any purpose unrelated to personal entertainment.

We may carry out identity, age, address, payment and source-of-funds checks. You may be asked to provide suitable documents before deposits, withdrawals or continued access can be completed. Information provided for verification must be genuine, readable and consistent with your account details. If required information is not supplied within a reasonable period, or if checks cannot be completed, access to some or all services may be restricted.

We may suspend, close or refuse an account where we identify suspected fraud, underage gambling, duplicate accounts, unauthorised use, breaches of these terms, prohibited activity or concerns about the integrity of transactions. Any action will be considered in accordance with applicable requirements and our internal procedures.

3. Deposits, withdrawals and gameplay

You may only use payment methods that are in your name or that you are authorised to use. Deposits must be made for the purpose of participating in the available services and must not be used to test, conceal or move funds unlawfully. We may decline, delay or reverse a transaction where there is a security, compliance or technical concern.

The payment options, currencies, minimums, maximums and processing conditions available to you may depend on your location, account status, verification results and the payment provider involved. Any charges imposed by a bank, card issuer, wallet provider or other third party may be your responsibility. You should review the information shown at the time of a transaction before confirming it.

Withdrawal requests may be subject to account verification, transaction review and any applicable game or promotional conditions. Funds may be returned to the original payment method where appropriate, or processed using another approved method. We do not guarantee a particular processing time because timing can be affected by verification, payment providers, weekends, public holidays, technical issues and circumstances outside our reasonable control.

You are responsible for reviewing your balance and transaction history and for reporting an apparent error as soon as possible. If a technical or accounting error results in an incorrect balance, we may correct the error. Winnings credited in error do not create a right to payment, and any related funds may be removed or recovered in accordance with applicable law.

Games are provided for entertainment. You accept that outcomes are determined by the relevant game rules and, where applicable, randomised systems. We do not guarantee that access will be uninterrupted or that every game, feature or payment method will remain available. If a game is interrupted or malfunctioning, we may void or resolve affected activity fairly and consistently with the applicable rules.

4. Promotions and responsible gambling

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain matters such as eligibility, qualifying activity, expiry, wagering or playthrough requirements, maximum conversions, excluded games and any limits that apply. You should read the specific offer terms before accepting or using a promotion. Unless stated otherwise, an offer may be withdrawn, changed or cancelled where misuse, error or a breach of its conditions is identified.

Only one person may benefit from an account or offer unless the relevant terms state otherwise. Using multiple accounts, automated tools, collusion or other methods designed to obtain an unfair promotional advantage is prohibited. Where an offer has been credited in error or obtained through prohibited conduct, we may remove the offer and related winnings.

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before playing and never gamble with money needed for living expenses. Do not play while distressed, impaired or under pressure. Available responsible gambling tools may include deposit limits, spending controls, session reminders, breaks, account restrictions and self-exclusion. The options available and the way they operate may be explained on the responsible gambling page or within your account.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate professional or gambling support service in Australia. You can also use the available account support channels to request restrictions or account closure. No gambling system can guarantee that a player will not experience harm, so personal limits and early action are important.

5. Website use, privacy and liability

You must use the website lawfully and respectfully. You must not interfere with its operation, introduce malicious code, attempt to access restricted systems, copy or exploit content without permission, scrape data, reverse engineer software, or use the service in a way that could harm other users or the website. All trademarks, text, graphics, software and other content remain the property of their respective owners or are used with permission.

Personal information is handled in accordance with the Spins House Casino Privacy Policy. We may collect and use information needed to provide services, verify identity and age, process payments, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. By using the website, you acknowledge that electronic communications may be used for account, security and service-related notices.

To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, including telecommunications failures, payment provider issues, outages, malicious activity, device problems or inaccurate information supplied by a user. Nothing in these terms excludes or limits any right, guarantee or protection that cannot lawfully be excluded or limited under Australian consumer law or other applicable legislation.

If your account is closed or these terms are ended, provisions that by their nature should continue will remain effective, including provisions concerning payments, intellectual property, privacy, liability, disputes and the use of information. Any unresolved balance will be dealt with after applicable reviews, deductions, restrictions and legal requirements have been considered.

Questions about these Terms & Conditions should be raised through the support or contact options made available on the Spins House Casino website. When contacting support, provide enough information for your request to be understood, but do not send passwords or unnecessary sensitive information. If you do not understand a provision, obtain independent advice before using the service.